Returns & Exchanges Policy

At Zolaris Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free returns and exchanges process. Please review the details below to understand how to proceed with a return or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days from the date you receive your order.

Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

  • Automatic Pool Cleaner Parts
  • Chemical Feeder Parts & Accessories
  • Circuit Boards
  • Del Ozone Equipment Parts
  • Dolphin Electrical Power and Motors

These items are excluded from our return policy to ensure the safety and integrity of the products.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive your RMA number, securely package the item(s) you wish to return or exchange, including all original packaging and accessories.
  3. Include a copy of your order confirmation or packing slip inside the package.
  4. Ship the package to the following address:

Zolaris Store
1236 Blue Spruce Lane
Baltimore, US 21212

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Order Number]

Dear Zolaris Store Team,

I would like to request a return/exchange for the following item(s) from my recent order:

  • Item Name: [Item Name]
  • Order Number: [Order Number]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions and RMA number to proceed.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Please note that shipping costs for the replacement item will be covered by Zolaris Store.

Contact Us

If you have any questions or need further assistance regarding our Returns & Exchanges Policy, please do not hesitate to contact us at [email protected].

Thank you for shopping with Zolaris Store!