About Zolaris Store

Who is Zolaris Store?

Zolaris Store is a trusted online retailer specializing in pool maintenance products, including automatic pool cleaners, filters, chemical feeders, and more. We are committed to providing high-quality parts and accessories to keep your pool in top condition.

Product Questions

What types of products does Zolaris Store offer?

We offer a wide range of pool maintenance products, including automatic pool cleaner parts, cartridge filters, chemical feeder parts, circuit boards, DE filters, and more. Our inventory includes parts for popular brands like Dolphin, Hayward, and Del Ozone.

Are the products compatible with my pool equipment?

Our products are designed to be compatible with a variety of pool equipment. However, we recommend checking the product descriptions or contacting our customer service team to ensure compatibility with your specific model.

Shipping & Delivery

What are the shipping options available?

We offer two main shipping options:

• Standard Shipping: Delivered via DHL or FedEx, typically taking 10-15 business days after dispatch. The shipping fee is $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS, typically taking 15-25 business days after dispatch.

Do you ship internationally?

Yes, we ship globally except to Asia and certain remote areas. If you have any questions about shipping to your location, please contact our customer service team.

How long does it take to process an order?

Orders are typically processed within 1-2 business days after placement. Once processed, your items will be packed and dispatched as soon as possible.

Returns & Refunds

What is your return policy?

We accept returns within 15 days of receiving your order. The item must be in its original condition and packaging. For more details, please visit our Returns Policy page.

How do I initiate a return?

To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the return process.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for all purchases.

How do I update my account information?

You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer service team for assistance.

Customer Support

How can I contact customer support?

You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns regarding your order.

Additional Information

Where is Zolaris Store located?

Our company address is 1236 Blue Spruce Lane, Baltimore, US 21212.

Do you offer any warranties on your products?

Warranty information varies by product. Please refer to the product description or contact our customer service team for specific warranty details.